Night Service Indication

Description

Night Service switches the system from day service to night service and vice versa. When the system is placed into night service (usually at the end of the workday) incoming external calls ring at an extension(s) selected by the Administrator.

To indicate the current setting, supported sets can be programmed with a Night Service Indication key that lights when the system is in night service. The user can then press the key to display the current mode of operation (Day, Night 1 or Night 2).

Any extension can check whether the system is in Day or Night service, but only those that have the required Class of Service can change the Day/Night Service mode.

NOTE: As of MiVoice Business Release 8.0, 53xx (excluding the 5304, 5312, and 5324) and 69xx sets can use the Night Service Indicator feature key to change the Day/Night Service mode. Previously, the key was only a service mode indicator.

An answering point can be a single device (attendant console, station, trunk, or night bell) or a hunt group. The answer point used depends on the selected mode of operation (Day, Night 1 or Night 2).

Conditions and Feature Interactions

• After a system reboot:

• The Night Service setting is restored to the same service (Day, Night1, or Night 2) that it was in before the reboot regardless of whether Programmed Service is on or off.

• The first IP Console application(MiVoice Business Console) that comes into operation on the system after a reboot will be in "OPERATOR PRESENT" mode. All other IP Console applications(MiVoice Business Console) will be in "OPERATOR ABSENT" mode.

• In a tenanted system, the Landlord (or Default Tenant) will be restored with the same service setting that it had before the reboot. If a tenant is configured to follow the Default Tenant, then the tenant will have the same service setting that the Default Tenant had before the reboot. All other tenants will come up in Night 1 service.

• If a non-default tenant has the Landlord (Default Tenant) programmed as its night service leader and the system comes back up in Day service after a reboot, the non-default tenant's IP Console application( MiVoice Business Console) will come up in "OPERATOR PRESENT" mode if it is the first console to come up after the system reboot.

• Regardless of the service, the system reverts to the Night1 service after a system upgrade or a database restore.

• Error tones may be heard if there is a dialing error (reorder tone), or if there is no response from a remote system (busy tone).

• If a IP Console application(MiVoice Business Console) user places the system in night service, only that console is set to "OPERATOR ABSENT" mode. If the system is placed into night service from an extension, the Operator absent/present status of all IP Console applications(MiVoice Business Console) remains unchanged. If the system is placed into night service as a result of a power outage, All IP Console applications(MiVoice Business Console) will appear in Operator absent mode.

• Any attendant can place a console into night service; however, the attendant cannot be involved in a call or in message mode when changing the service mode.

• If the last available attendant console has not processed a call after the Attendant Busy Out COS Class of Service timer expires (the default is 10 minutes), the console changes to Operator Absent status. If that attendant console is the last active attendant, the system automatically goes into Night Service 1 mode.

• For an alternate method to switch the system between night and day service that includes a calendar with provision for holidays, see Scheduling Events.

Operation

2500, 5001 IP Phone, 5005 IP Phone, 5010 IP Phone, 5201 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5304 IP Phone, 5312 IP Phone, TeleMatrix 3000IP Phone, 5302 SIP Phone

To change the mode of service on a local node:

1. Lift the handset.

2. Dial the Dialed Day/Night Service - Activate feature access code.

3. Do one of the following:

4. Press 0 for Day service.

5. Press 1 for Night 1 service.

6. Press 2 for Night 2 service.

4. Hang up.

To inquire about the active mode of service on a local node:

1. Lift the handset.

2. Dial the Dialed Day/Night Service - Inquire feature access code.

3. If you hear dial tone, the system is in Day service.

4. If you hear interrupted dial tone, the system is in Night 1 service.

5. If you hear special busy tone, the system is in Night 2 service.

3. Hang up.

5020 IP Phone, 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone, 5324 IP Phone, and Navigator

To view and/or change the mode of service on a local node:

1. Press SuperKey.

2. Press No until "Night Service?" appears.

3. Press Yes.

4. Do one of the following:

5. To exit without making any changes, press SuperKey.

6. To change the mode of service, press Change, press No until the desired alternative appears, and then press Yes.

5320/5320e IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone

To view and /or change the mode of service on a local node:

1. Press SuperKey (must be programmed to a key).

2. Press No until "Night Service?" appears.

3. Press Day/Night and then press Change Key.

4. To change the mode of service, press No until the desired alternative appears, and then press that key.
   You have the following options:

5. Press Day for Day Service.

6. Press Night1 for Night 1 service.

7. Night2 for Night 2 service.

5. To exit without making any changes, press .

5140 IP Phone and 5240 IP Phone

To view and /or change the mode of service on a local node:

1. Press SETTINGS.

2. Press More.

3. Press Day/Night.

4. Do one of the following:

5. To exit without making any changes, press Phone View.

6. To change the mode of service, press Day, Night1, or Night2, and then press Phone View.

Symbol NetVision Phone

To view and/or change the mode of service on a local node:

1. Press FCT.

2. Press # until SuperKey appears.

3. Press SND.

4. Press FCT until "Night Service?" appears.

5. Press RCL.

6. Do one of the following:

7. To exit without making any changes, press END.

8. To change the mode of service, press RCL, press FCT until the desired alternative appears, and then press RCL.

Symbol MiNET Wireless Phone

To view and/or change the mode of service on a local node:

1. Press FCT.

2. Press Top Arrow Key until SuperKey appears.

3. Press Send Key.

4. Press Top Right Hand Key until "Night Service?" appears.

5. Press Top Left hand Key.

6. Do one of the following:

7. To exit without making any changes, press End Key.

8. To change the mode of service, press Top Left hand Key, press Top Right Hand Key until the desired alternative appears, and then press Top Left hand Key.

53xx IP Phones (excluding the 5304, 5312, and 5324 IP Phone) and 69xx IP Phones

To view or change the mode of service on a local node:

1. To view the current service mode, press the Night Service Indication feature key (must be programmed).

2. To change the mode of service, press the Day, Night1, or Night2 softkey

Mitel and 2500 telephones

To change the mode of service on a remote node:

1. Lift the handset.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service - Activate feature access code.

5. Do one of the following:

6. Press 0 for Day service.

7. Press 1 for Night 1 service.

8. Press 2 for Night 2 service.

To inquire about the active mode of service on a remote node:

1. Lift the handset.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service - Inquire feature access code.

5. If you hear dial tone, the system is in Day service.

6. If you hear interrupted dial tone, the system is in Night 1 service.

7. If you hear special busy tone, the system is in Night 2 service.

5. Hang up.

Symbol NetVision Phone

To change the mode of service on a remote node:

1. Press SND.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service - Activate feature access code.

5. Do one of the following:

6. Press 0 for Day service.

7. Press 1 for Night 1 service.

8. Press 2 for Night 2 service.

To inquire about the active mode of service on a remote node:

1. Press SND.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service - Inquire feature access code.

5. If you hear dial tone, the system is in Day service.

6. If you hear interrupted dial tone, the system is in Night 1 service.

7. If you hear special busy tone, the system is in Night 2 service.

5. Press END.

Symbol MiNET Wireless Phone

To change the mode of service on a remote node:

1. Press the Send Key.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service - Activate feature access code.

5. Do one of the following:

6. Press 0 for Day service.

7. Press 1 for Night 1 service.

8. Press 2 for Night 2 service.

To inquire about the active mode of service on a remote node:

1. Press the Send Key.

2. Dial an ARS code to access the remote node.

3. If required, dial the Account Code feature access code and an Account Code.

4. Dial the Dialed Day/Night Service - Inquire feature access code.

5. If you hear dial tone, the system is in Day service.

6. If you hear interrupted dial tone, the system is in Night 1 service.

7. If you hear special busy tone, the system is in Night 2 service.

5. Press the End Key.

5540 IP Console

To change the mode of service:

1. Press Function.

2. Press Att Function.

3. Press Chg Service.

4. Do one of the following:

5. To exit without making any changes, press Exit.

6. To change the mode of service, press the applicable softkey.

IP Console Applications(MiVoice Business Console)

To change the mode of service:

• Select the appropriate mode from the list in the Console Status area.

SpectraLink Wireless Telephones

To view and/or change the mode of service on a local node:

1. Press MENU.

2. Press Supr.

3. Press No until "Night Service?" appears.

4. Press Yes.

5. Do one of the following:

6. To exit without making any changes, press Supr.

7. To change the mode of service, press Chng, press No until the desired alternative appears, and then press Yes.

• Night Service - Automatic

• Night Service - Programmed